Shipping & Returns
Everything you need to know about delivery timeframes, shipping costs, and how to return or exchange your Player Spotted order.
Shipping timelines & costs
All orders are processed within 1 business day. Delivery estimates begin once the order has shipped.
| Method | Timeline | Cost |
|---|---|---|
| Standard Shipping | 5 – 7 business days | Free over $100·$8.95 under $100 |
| Express Shipping | 2 – 3 business days | $14.95 |
| Next-Day Shipping | 1 business day | $24.95 |
Order tracking
A tracking number is sent via email as soon as your order leaves our warehouse. You can also reply to your confirmation email for a status update.
Secure packaging
Every order is packed in a Player Spotted mailer with tissue wrap to protect your items during transit.
Return instructions
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached.
Step 01
Start your return
Email support@playerspotted.com with your order number and the items you'd like to return within 30 days of delivery.
Step 02
Receive a prepaid label
We'll send a prepaid return label within 1 business day. For international orders, return shipping is the buyer's responsibility.
Step 03
Pack and ship
Place the unworn, unwashed items with all original tags attached in the original packaging or a secure mailer.
Step 04
Refund processed
Once we receive and inspect your return, your refund is issued to the original payment method within 5 – 7 business days.
Return policy
- Returns must be initiated within 30 days of the delivery confirmation date.
- Final-sale items, including limited drops marked as non-returnable, cannot be returned.
- Refunds are issued to the original payment method and do not include original shipping charges.
- Items returned without authorization or outside the policy window may be refused.
Common questions
Do you ship internationally?
Yes. International orders are shipped via DHL and typically arrive within 7 – 14 business days. Customs duties and taxes are the buyer's responsibility.
Can I exchange an item for a different size?
At this time we process returns for refund only. The fastest way to secure a new size is to place a fresh order while your return is in transit.
What if my item arrives damaged or incorrect?
Email us at support@playerspotted.com with photos of the item and packaging within 7 days. We will cover return shipping and send a replacement at no cost.
Need help with an order?
Our support team typically responds within 1 business day. Include your order number for the fastest resolution.
Contact support